Right of Withdrawal Information
Right of Withdrawal Information and Sample Withdrawal Form for Consumers
The right of withdrawal does not apply to distance contracts for the delivery of goods that are not prefabricated and for whose manufacture an individual selection or determination by the consumer is decisive or that are clearly tailored to the personal needs of the consumer.
Right of Withdrawal / Withdrawal Policy
You have the right to withdraw from this contract within fourteen days without giving any reason.
The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the last goods.
To exercise your right of withdrawal, you must inform us,
Woodsellers GmbH
Sebastian Wenzel
Peenesteig 10
D - 17438 Wolgast
Telefon: +49 (0) 3836 232474
info@woodsellers.com
by means of a clear statement (e.g., a letter sent by post or an email) of your decision to withdraw from this contract. You may use the attached sample withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of Withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including delivery costs (except for the additional costs arising if you chose a type of delivery other than the least expensive standard delivery offered by us), without undue delay and in any event not later than fourteen days from the day on which we are informed about your decision to withdraw from this contract.We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.You must send back the goods or hand them over to us without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us.The deadline is met if you send back the goods before the period of fourteen days has expired.We will bear the cost of returning the goods.You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.
End of Right of Withdrawal Information
Returns
Returns up to 100 EUR order value are free; from 100 EUR, a flat rate of 8.00 EUR applies.
Transport Damage
The delivered goods must be checked immediately upon receipt for any transport damage. The damaged party must immediately inform their delivery company personally upon discovering the damage and file a written damage report. The goods will be held and inspected there. Our company will be informed by the responsible authority. After inspection, the shipment will be sent to our company. Only then can we arrange a replacement delivery.
Sample Withdrawal Form
(If you want to withdraw from the contract, please fill out this form and send it back.)
To [INSERT YOUR NAME/COMPANY NAME, ADDRESS, AND EMAIL IN CAPITAL LETTERS HERE]:
I/We (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/ the provision of the following service (*)
- Ordered on (*)/received on (*)
- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only if this form is notified on paper)
- Date(*)
_______________
(*) Cross out incorrect information.